CUSTOMER SUPPORT

Grievance Redressal Framework

We are committed to resolving your concerns promptly and efficiently through our structured escalation process.

Level I

Customer Support Team

Available from 10 AM to 7 PM, Monday to Saturday

Grievance not resolved within 7-10 working days — escalate to Level II
Level II

Grievance Redressal Officer (GRO)

Available from 10 AM to 7 PM, Monday to Saturday

Grievance not resolved within 7-10 working days — escalate to Level III
Level III

Nodal Officer

Available from 10 AM to 7 PM, Monday to Saturday

Grievance not resolved within 30 days — escalate to RBI CMS
Level IV

RBI Complaint Management System (CMS)

Postal Address

The Officer Incharge, Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017